SUPPORT FAQ's
We use local courier and delivery services and items that are in stock can be dispatched same day if your order is placed before 12pm.
Where an item is not in stock or on back order, you will be notified of changes to your delivery as soon as possible. The delivery time on non-stock items are normally between 5-10 days.
More on our Delivery Policy here.
All goods being returned require an RMA number.
Sign up or Log in to "My Account"
Click on "My Returns"
Complete our RMA Request Form
We normally aim to process your request within 1 business day and will contact you with any details of how to proceed.
Our RMA Number must be referenced and clearly marked on all documentation and goods being returned.
More information in our Returns Policy and T&C's
We like taking a practical approach when it comes to assessing damages. Depending on a few factors such as age of the equipement and extent of any damages, we might suggest that the unit gets tested in our workshop.
The key factor to consider is wether it is worth carrying out any type of repair at all. When the equipment is 10 years or older it may not always be economical to make repairs, as replacing one component doesn't guarrantee the reliabilty of the rest, and it could lead to another failure and more costs.
You can view and download most manuals and product data sheets here:
Some useful information and download options are also available from individual product pages.
Or you can use our site search box (top right of every page), to find information related to a particular product.
If you can't find what you are looking for or need further assistance with any of the products we sell, just ask.
